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Services

Custom Machinery

Full House Company, along with our talented staff of engineers and technicians, has been manufacturing machinery since 1981. We have built many custom machines for a variety of different applications and industries, including complex CNC machinery. Our engineers will work head to head with you to create a machine that will meet your needs and help cut back on production and labor costs. We use the latest in CNC and computer technology to make our machines as user friendly as possible. Our staff is willing to take on new projects and ideas to help you become a better business.

Shop Layout & Material Flow

Proper layout and material flow in a door shop is very critical.  Full House has years of experience in helping companies design their door shop to maximize productivity. We work with you to design a customized solution to work with your particular needs no matter how large or small. We include placement of receiving, shipping, staging, racking, machinery, air lines, power connections, material storage areas and complete material flow. This service is very valuable for our customers.

Setup & Training

Full House provides professional set up and training at our customers locations anywhere around the World.  We send a field service technician with years of experience in hundreds of shops to do final setup on the machinery and train your operators on all aspects of prehanging.  This includes machinery operation, maintenance, trouble shooting, material flow and quality control. 

Service Programs

The Full House Service Team is available for all your machinery repairs and problems that may arise. We have some of the best and most experienced service technicians available. Please call a service representative at 800-325-8352 or fax a completed service request form to 321-752-8116. We have four programs available to meet your needs.

Telephone and Internet Service
Qualified technicians are available to handle your problems from 7:00am ET to 5:00pm ET, five days a week. Most service problems can be handled by calling our 800 number. Some of our newer machines can even be remotely accessed over the internet. Our engineers can then talk directly to the machine to problem solve.

Scheduled Service
In most situations, we can schedule an appointment to have a service technician at your shop in a responsible time and for a very reasonable cost. Other calls in the area can be scheduled to help defray the costs.

Express Service
For those emergencies when you must have next day service, we offer you express service. The cost of express service is based on the same rates as scheduled service except that airfare is more expensive without an advance reservation discount.

Preventative Service
Flexible programs are setup with individual customers to provide regularly scheduled service to help prevent costly breakdowns. Semi-annual maintenance is recommended.

Leasing

Full House Company will be pleased to help tailor a lease/finance plan for new or rebuilt machinery. We work with some of the industries largest banks and lending institutions. Please call a machinery sales representative for further details or to obtain a  lease application.

Warranties

Full House Company warranties their new machines against defects in workmanship under normal use and service for a period of one year, and rebuilt machines for a period of six months, from the date of shipment from its originating warehouse in Melbourne, Florida.
 
All obligations and liabilties under this warranty are limited to repairing or replacing parts only, at our option F.O.B. shipping origin, of such allegedly defective parts as are returned, freight charges prepaid. This warranty does not include labor. All repairs or replacements are made subject to our final inspection of returned parts at the Full House Company warehouse. No liability is accepted for consequential damage or installation labor. Full House is not responsible for costs associated with down time, lost orders or damaged material.  Full House is not obligated to send service technicians to make repairs in your facility.

This warranty is voided if the machinery in not properly lubricated and maintained according to the instructions provided in the operating and maintenance manuals and/or if alterations or adaptations are made to the machinery without prior written authorization by Full House Company, or if the machinery has been subject to misapplication, misuse, negligence, accident or tampering in such a way so as to affect its normal performance.  Warranty is only valid on current credit accounts.  Past due amounts must be paid prior to warranty claims.

Full House Company is an authorized dealer for all products sold that are not manufactured by Full House, and all manufacturers warranties are valid unless otherwise noted. Warranty on any new equipment or accessories furnished by outside manufacturers shall be limited to the warranty of the respective equipment and/or accessory manufacturer for such units. Blades, bits, cutters and cutting tools are not covered under this warranty.

Trade-Ins

Full House Company will take any of your old equipment for a trade-in value on the purchase of any new or rebuilt machine. To expidite the procedure on quoting you a value for the equipment to be traded, we ask that your company email us photos of the machine, the serial number, model and manufacturer. We will reply within 24 hours after receiving this information. We will also purchase your old machinery on the same basis without a trade.